People are indulging in an illusion whenever they find themselves explaining at a cocktail(鸡尾酒) party, say, that they are "in computers," or "in telecommunications," or "in electronic funds transfer". The implication is that they are part of the high-tech world. Just between us, they usually aren’t. The researchers who made fundamental breakthroughs in those areas are in a high-tech business. The rest of us are （ ）of their work. We use computers and other new technology components to develop our products or to organize our affairs. Because we go about this work in teams and projects and other tightly knit working groups(紧密联系在一起的工作小组)， we are mostly in the human communication business. Our successes stem from good human interactions by all participants in the effort, and our failures stem from poor human interactions.
The main reason we tend to focus on the （ ）rather than the human side of the work is not because it’s more （ ）, but because it’s easier to do. Getting the new disk drive installed is positively trivial compared to figuring out why Horace is in a blue funk(恐惧) or why Susan is dissatisfied with the company after only a few months. Human interactions are complicated and never very crisp(干脆的，干净利落的) and clean in their effects, but they matter more than any other aspect of the work.
If you find yourself concentrating on the （ ）rather than the（ ）, you’re like the vaudeville character(杂耍人物) who loses his keys on a dark street and looks for them on the adjacent street because, as he explains, "The light is better there!".
问题1选项
在几种不同类型的软件维护中，通常情况下（）所占工作量最大。
在()中，项目经理的权力是最小的。
在项目实施的过程中，项目经理通过项目周报中的项目进度分析图表发现机房施工进度有延期风险。项目经理立即组织相关人员进行分析，下达了关于改进措施的书面指令。该指令属于（ ）
The IT service manager resigns from a project that meets the scheduleand budget. After hiring an alternativenew manager, the team is opposed to the comments from the new manager. The team is at （） developmentstages。
（）is closet to Deming's definition of Quality。
The IT service manager has learned that a software canimprove the efficiency of current and future project tasks. Because the software is fresh to the Company. Theengineer is not familiar with the software. The lT service manager decides to send the highest level engineero attend the external training course. The proiect manager uses （） risk strategies。
The process control charts are used （）。
